Terms of Service

1. Acceptance of Terms

By creating an account, registering for a 7-day free trial, subscribing to any paid tier (Starter, Pro, Enterprise), downloading the Kwaderno Android APK, or accessing the Kwaderno web desk at www.kwaderno.net, you (“User,” “Subscriber,” or “Tenant”) agree to be legally bound by these Terms of Service. If you do not agree with any provision of these terms, you must immediately cease all access and use of the platform.

2. SaaS License & Permitted Use

Subject to timely payment of subscription fees and full compliance with these Terms, Kwaderno grants you a conditional, non-exclusive, non-transferable, revocable license to access and use the software solely for managing the internal operations, bookings, guest tracking, and financial ledgers of your authorized private resorts, villas, or staycation properties.

• Starter Plan: Authorized for one (1) resort, single Owner/Admin account without Staff roles or Staff APK.
• Pro Plan: Authorized for up to five (5) resorts, multi-account Staff roles with Maker-Checker approval workflow, and Staff Mobile APK push notifications.
• Enterprise Plan: Authorized for multi-resort portfolios with priority onboarding and dedicated vault options.

3. Intellectual Property Rights & Anti-Reverse Engineering (RA 8293)

Kwaderno, including but not limited to its source code, compiled bytecode, database schemas, API interfaces, computational algorithms (rate calculations, commission policies, down payment tracking), graphic user interface (UI), user experience (UX), icons, styling, logos, and technical documentation, is the exclusive intellectual property of its Software Developer and Creator, fully protected under Republic Act No. 8293 (Intellectual Property Code of the Philippines), copyright conventions, and international intellectual property treaties.

4. Tenant Data Ownership & Confidentiality

You retain full and exclusive ownership of all customer profiles, guest phone numbers, financial amounts, booking notes, and reservation records entered into your isolated workspace (“Tenant Data”). Kwaderno claims no ownership over your operational business data.

Kwaderno operates under a strict Zero-Snooping Vault Governance policy: your business records and customer information are strictly isolated within your assigned workspace database vault. Kwaderno will never sell, rent, monetize, or share your resort’s private customer data with third parties or competing resort operators.

5. Account Security & User Credentials

You are responsible for maintaining the confidentiality of your login credentials (usernames, passwords, and authenticator codes). You agree to immediately notify Kwaderno of any unauthorized access, session breach, or compromise of your account. Kwaderno shall not be liable for any loss, damage, or discrepancy resulting from shared credentials, weak passwords, or failure to safeguard physical devices.

6. Subscriptions, Billing & Cancellations

Kwaderno subscriptions are billed on a prepaid monthly or annual basis as published on www.kwaderno.net/#pricing. Payment verifications are processed via verified electronic channels (GCash, Maya, Bank Transfer).

• 7-Day Free Trial: Provides full access to the Starter tier for 7 calendar days at ₱0 without requiring a credit card. Upon expiration, access to desk writes is locked until a paid plan is selected.
• Data Retention on Expiry: If your subscription lapses, your workspace data remains safely preserved in your encrypted vault for at least sixty (60) days, giving you ample time to renew or request an export.
• Refunds: Because Kwaderno provides an unrestricted 7-day free trial prior to any payment, paid subscription periods are non-refundable once activated and verified, except where mandated by applicable consumer protection laws.

7. Prohibited Conduct & Termination of Service

Kwaderno reserves the absolute right to temporarily suspend or permanently terminate your workspace and revoke your access without refund if you:

• Violate any provision of these Terms of Service or applicable Philippine laws.
• Attempt to breach, probe, test, or circumvent any security barrier, tenant isolation check, or authentication mechanism.
• Engage in abusive conduct, fraud, system vandalism, or deploy bots that disrupt platform availability for other subscribers.
• Attempt to replicate or launch a competing clone software by copying Kwaderno’s features and architecture.

8. Disclaimer of Warranties & Limitation of Liability

Kwaderno is provided on an “AS IS” and “AS AVAILABLE” basis. While we strive for 99.9% uptime and utilize enterprise-grade global edge infrastructure via Cloudflare, Kwaderno does not warrant that the service will be entirely uninterrupted, bug-free, or immune from third-party telecommunication disruptions.

To the maximum extent permitted by Philippine law, in no event shall the software developer or Kwaderno be liable for any indirect, incidental, consequential, or punitive damages, including loss of resort bookings, guest cancellations, or lost profits, arising out of or related to your use of or inability to use the platform.

9. Amendments & Jurisdiction

We reserve the right to amend or update these Terms of Service at any time. Material updates will be announced through an in-app notice or posted on this page with an updated Effective Date. Continued use of the platform after such updates constitutes acceptance.

These Terms shall be governed by, construed, and enforced exclusively in accordance with the laws of the Republic of the Philippines. Any dispute, claim, or legal action arising out of or in connection with these Terms shall be instituted exclusively in the competent courts of the Philippines.